Your call centre, in the browser.
Inbound queues, outbound campaigns, live supervision and an AI agent that answers first, all in one phone system your team runs from a web screen. No separate dialer, no separate wallboard, no second vendor to reconcile.
Every caller reaches the right agent.
Callers wait in queues and reach whichever agent is free, by the rules your supervisors set, from a screen, without a technician.
Queues
Queues with their own agents, ring strategy, maximum wait and overflow: when a queue is full or waits too long, the call goes where you decided.
Hours for every queue
Each queue follows its own business hours, with the company's own greeting when it is closed and on holidays.
Menus and routing
Each phone number goes to a queue, a voice menu, a ring group or the AI agent. Voice menus have sub-menus, and a key can reach a colleague directly.
Callback instead of holding
A waiting caller presses 1 and keeps their place as a call-back request. It appears, tagged, in the supervisors' ring-back list.
A "call us" button on your website
Visitors call your call centre from your web page, in their browser, with no phone. You can restrict the button to your own site.
Ratings after the call
An optional 1-to-5 survey after the call, averaged per queue and per agent, with the number of answers.
A console in the browser, a phone in the headset.
Agents log in, take breaks and log out from their console, and see the queues live. Calls ring in the browser or in Ringwell, on the computer or the phone, and each queue can brief the agent with a short whisper as they answer ("Sales queue"), so they know how to greet the caller.
- Log in, pause and log out, with live queue status
- Click to call from the web screens
- An offer not answered in 20 seconds moves to the next agent; an agent who misses three in a row is put on break, and the console shows it
- Agents play back the recordings of the queue calls they served
- Ringwell phones are woken by a push notification for queue calls, so a mobile agent doesn't need the app open
- Ringwell on the desktop: an incoming-call window on top of other apps, answer and hang up from anywhere with shortcuts
- Optional auto-answer after 2 seconds, with a beep, for headset desks
- The microphone, headset and ringtone device each agent prefers
Agent console
Everything an agent needs to take queue calls, in the browser.
Ringwell
The same line on Windows, Mac, iPhone and iPad, for agents at a desk or away from it.
Roles
Administrator, supervisor, agent and campaign caller, each with their own screens.
Manuals built in
Role guides for agents and supervisors in French, Arabic and English.
The floor in real time, and help without interrupting.
Supervisors see every queue and every agent live, and can step into a call the moment an agent needs them.
- A live wallboard of queues and agents
- Listen in on a call
- Whisper to the agent: the agent hears the supervisor, the caller does not
- Barge in: join the call so both sides hear the supervisor
- Alerts per queue: supervisors are told when a queue crosses its thresholds, and again when it recovers, in their own language, with a link to the console
- Queue statistics
- Every call in the company in one history: who, when, how long and the outcome
Campaigns that end, list by list.
Upload a customer list from Excel or CSV. Numbers are cleaned automatically, duplicates and do-not-call numbers are flagged, and every call's outcome is filed against the customer.
The agent clicks each number and files the outcome.
The system dials for each free agent and connects on answer, so no customer ever answers into silence.
A recorded message: press 1 to reach an agent, press 9 to opt out.
- Retry rules and calling hours
- Caller-ID rotation
- One do-not-call list for the whole account
- Call outcomes and history per customer, and export
The first line answers every call.
Choose the numbers it answers. It speaks for your company from a written brief, in French, Arabic or English, follows the caller's language, and can hand the call to a colleague when a person is needed. Callers hear normal ringing until it answers.
languages: French, Arabic and English
Hands over
Passes the call to a named colleague when a human is needed.
Every call on the record, for the people who need it.
Recordings
Record and play back calls, deleted automatically after the retention period you set.
Transcription
Turn a recorded call into text, on demand, processed in the EU. Every request is logged.
Voicemail
Messages in their own screen, for whoever listens each morning.
Audit trail
Every administrative action recorded: who changed what, and when.
Your numbers, your trunks, your servers if you prefer.
Connect SIP trunks from any provider, with number-prefix rules and a failover order. We host your private phone system for you, or install the same 360 IPPBX on your own servers.
Fraud protection
Sources that probe for numbers are blocked automatically, and calls go out only through your own trunks.
Prepaid billing
A balance, per-call rating and spending caps.
Connect your company's WhatsApp numbers and send messages through them.
Calls from the browser
Agents and staff can call straight from the web screens, with no phone installed.
Tell us how your call centre works today.
How many agents, which queues, which campaigns, which hours. We'll show you the same thing running in your browser.