Your customers write to your company, not to someone's phone.
ChatUp is your company's own messaging service with its customers. They write to your teams and place orders from the app; your staff answer together from one shared workspace. For distributors, suppliers and shops whose customers order and ask by message.
- Android phones & tabletsComing soon to Google Play
- iPhone & iPadComing soon to the App Store
- Your teamWeb workspace, in the browser
Everything they expect from a messenger, pointed at your business.
Your customers write to a team, choose what it's about (a new order, an existing order or a question), and whoever is free answers.
Write to a team
Sales, Customer service or any team you set up. Direct conversations too, where your company allows them.
Photos, videos, voice notes, documents
Send them as easily as text. Reply to a specific message, forward one, or delete your own for everyone.
Ticks and typing
Sent, delivered and read ticks, and a sign when someone is typing, so nobody wonders whether a message arrived.
Orders in the conversation
Order from your catalogue, follow each order's status, and see the order number your company gives it. Withdraw an order, or ask about it later.
Works without a connection
Messages and files written offline wait on the phone and send themselves, in order, when the network is back.
Notifications they control
A notification for each new message and each decision on an order. Mute a conversation for 8 hours, a week or for good; the app icon shows what's unread.
One shared inbox, so no customer waits on one person.
Requests wait in a team's queue. An agent picks one, replies, transfers it or closes it, and a closed request reopens when the customer writes again. Your staff work in the web workspace; agents can also answer from the app.
- Pick, reply, release, transfer to another team, close
- Internal notes on a request, seen only by staff; saved replies and labels
- Accept an order with your own order number, or decline it with a reason; the customer is told
- Your product catalogue, kept by your sales staff, with spreadsheet import
- Announcements from a team to its customers
- Opening hours per team, with a welcome message and an out-of-hours reply
- Statistics per team
Your company decides who talks to whom.
The conversations are your company's record, kept on your company's own server, not scattered across employees' personal phones.
Routing rules
Decide who may write to which team, and who may message whom.
Blocking, with a reason
An abusive customer can be blocked, always with a reason on record. They can still read, but no longer write.
A trail of every decision
Every pick, transfer, order decision and block is recorded: who, what and when.
Nothing lost when someone leaves
Requests belong to the team, so a colleague away or gone takes no conversation with them.
A manager for the chat
A chat manager role lets your own manager run the teams and the routing.
Accounts opened by you
Your company opens the accounts of its staff and its customers. Staff can sign a phone in by scanning a personal QR code.
French, Arabic and English, phone and tablet.
The app and the workspace speak French, Arabic and English, with a full right-to-left layout for Arabic; messages can be in any language. Light and dark themes. On tablets, the list and the conversation sit side by side.
- Android phones and tablets, iPhone and iPad: one app, coming soon to the stores
- Your staff's web workspace, in any modern browser
- Your own server for your company's data, run by us
A business tool, not an advertising one.
No ads, no tracking
No advertising, no analytics tools, and we never sell data.
Only what it needs
The app doesn't read your location or your contacts.
Encrypted in transit
Everything travels encrypted (HTTPS) between the app and your company's server.
Written down
What the app uses and why is in the ChatUp privacy policy.
Move your customer conversations onto your own service.
Tell us how your customers order and ask today, and which teams answer them. We'll set up your server and your teams, ready for the store release.