ChatUp

ChatUp is made by IA SYSTEMS, Rue de Russie, Tangier, Morocco. This page explains how to delete your ChatUp account and what happens to your data.

In the app

1. Open ChatUp and go to Settings.
2. Tap Delete my account and confirm. If you sign in with a password, the app asks for it.

The account is closed at once, on every phone.

Without the app

Write to [email protected] from the phone number or email address of your account, and ask us to close it. We close it within 30 days and tell you when it is done.

What is deleted

• Your name, username, phone number, email, profile picture and password.
• Your sign-in on every phone, and your notification tokens.
• Orders not yet decided are withdrawn, and your open requests are closed.

What is kept, and for how long

• The messages and files you sent stay in the conversations, shown as from a closed account, because they are also the other person's and the company's record. They are kept as long as the service runs.
• Decided orders and their numbers, as the company's record.
• Security records (sign-in attempts, activity log, error reports): up to 180 days, then deleted automatically.

See the ChatUp privacy policy for the details.